When I worked for Ford, I would overhear conversations like this:
Manager: Customers are complaining, the pedal is to hard to press on the Town Car.
Engineer: The pedal is too fucking soft as is. If we make it any softer, people won't know if they are even pressing it.
Manager: Just make it softer. It is showing up as a problem on the TGW report.
When I worked for Ford, I would overhear conversations like this:
Manager: Customers are complaining, the pedal is to hard to press on the Town Car.
Engineer: The pedal is too fucking soft as is. If we make it any softer, people won't know if they are even pressing it.
Manager: Just make it softer. It is showing up as a problem on the TGW report.