It depends how games use it. Spiderman 2 for example uses raytracing for reflections which are very important in New York (glass buildings, water, cars) and even uses it to draw rooms inside the skyscraper as you are climbing them. It's important enough that raytracing cannot be turned off even on the lowest quality settings.
Insomniac is incredible. I have great appreciation for studios willing to maintain their own engine and consistently push technological boundaries. Same with Remedy.
This article is from 2018 and talking about the original Spider-Man PS4 game. And I think it's still wrong - as far as I know they used cubemaps for the interiors in that game.
So I think this article is mostly just an ad for a Unity addon.
You’re right about the new one though, they’ve apparently gone to raytracing for Spider-Man 2’s windows. I wonder if they’ll stick to raytracing always enabled if they do a PC port of this one.