A substantial proportion of internet users are functionally illiterate.
If your website targets a mass audience, you will be dealing with a large proportion of users (probably about 15%) who have the reading skills of an eighth-grader or worse. They're the great invisible demographic in UX.
A substantial proportion of internet users are functionally illiterate.
If your website targets a mass audience, you will be dealing with a large proportion of users (probably about 15%) who have the reading skills of an eighth-grader or worse. They're the great invisible demographic in UX.