We took on a client on Azure 4-5 years ago. something happened to my MS account at that time, that made it impossible to sign in to a random subset of MS services (it would either report that the pw was invalid, or I didn’t have permissions).
It was something like two accounts existed in the system with the same email address and one of them had permissions, but we couldn’t sign in to it and the other we could sign in to, but didn’t have permissions and there was no way to grant it permissions.
I spent several hours with MS support over a few days while they tried to sort it out, reset passwords, sign in via different systems, etc. Eventually they recommend we create a new account.
It was something like two accounts existed in the system with the same email address and one of them had permissions, but we couldn’t sign in to it and the other we could sign in to, but didn’t have permissions and there was no way to grant it permissions.
I spent several hours with MS support over a few days while they tried to sort it out, reset passwords, sign in via different systems, etc. Eventually they recommend we create a new account.
I stopped working with Azure clients, instead.