Contact customer support about the deleting the profile, these things usually are taken very seriously, especially if it still is happening. If you don't hear anything back, call CS back and complain, shit will hit the fan then. I used to work in Alexa, and if we ignored a CS complaint like this, it would get escalated quickly and highly. Some of your assumptions about the back end are wrong too. As much as you hear bad news on how Amazon treats their employees, they really do care a lot about their customers.