It's a phenomenal case study in how not to do customer service and social media at a small tech company. I think there are a lot of people in the HN community who could learn a thing or two from this discussion.

I'd like to think that the number of HNers who could learn is vanishingly small. I believe the appeal is more along the lines of "Jersey Shore for Internet entrepreneurs."

So because you have the opinion it's faked, you're going to tell the rest of us how we should react and what we find interesting?

Thanks, but I'll make my own choice.

I don't think it's faked. I think it's a waste of our time. I think this is an unprofessional tin-can web host grappling with an unprofessional penny-ante web site making an amount of noise completely out of proportion to their relevance. Like I said earlier, the only thing any of us have to learn from these people is: "don't be these people".

I agree. Some idiots were idiots on the Internet. Why is this interesting to hackers?