I was torn between Android and the iPhone for a while. But fear of experiences just like the one described eventually led to pick the one I knew would work. I picked the one where the single responsible is the best in the world at sanding off all the rough edges of the user experience.
Past experience with Apple Care and with other devices having multiple responsible parties made it easy. When many are responsible, none are ultimately responsible. Except you, of course.
Apple goes out of its way to do everything for you that has a learning curve and where there's no point in you learning it. It just makes more sense to write a piece of software that performs a complex task well than to expect millions to struggle with it.
Yes, I know Android is infinitely flexible. But on a mission critical device like my phone, I don't want to have to infinitely flex.
Past experience with Apple Care and with other devices having multiple responsible parties made it easy. When many are responsible, none are ultimately responsible. Except you, of course.
Apple goes out of its way to do everything for you that has a learning curve and where there's no point in you learning it. It just makes more sense to write a piece of software that performs a complex task well than to expect millions to struggle with it.
Yes, I know Android is infinitely flexible. But on a mission critical device like my phone, I don't want to have to infinitely flex.