That's pretty bad. A few years ago I ordered a big TV from Newegg around black Friday as a Christmas present. I got it a few weeks before Christmas. When Mom opened it Christmas day the screen was cracked out of the box. I hopped on with Newegg support and they asked why there was a long delay between order and damage. I explained it was a gift we just opened and they apologized then replaced it.

I think the big online retailers have realized that a good return/RMA policy is key to their continued success. If Walmart wants in on this world they will have to figure it out too.