"I would probably use the fact of the call and concierge onboarding to tell everyone that of course you charge for your services, just like they charge for their services, but that as a limited time offer you’ll retroactively waive one month of fees if they can commit to a 15 minute conversation about why the software didn’t work for your needs."
What is the "why the software didn't work for your needs" part? Is this meant to be a call with users who are canceling and offer to waive a month of fees if they explain why? It seems out of place under the "To demo or not to demo?" heading.
"I would probably use the fact of the call and concierge onboarding to tell everyone that of course you charge for your services, just like they charge for their services, but that as a limited time offer you’ll retroactively waive one month of fees if they can commit to a 15 minute conversation about why the software didn’t work for your needs."
What is the "why the software didn't work for your needs" part? Is this meant to be a call with users who are canceling and offer to waive a month of fees if they explain why? It seems out of place under the "To demo or not to demo?" heading.