I need something like this, but I'm not willing to bet on a google product that will get shut down in a year. It's not worth it, I'd rather do a little extra work to build something custom that will exist as long as I need it.
How is that different than working with a product from another company? Companies and products disappear with regularity. I don't think Google is more prone to it.
Perhaps there are enough users that the economics are different. Also, that's one of the more annoying things about AWS for a new user -- an overwhelming variety of services.
It's not just the apps that Google explicitly "axes", there are also the ones that Google just stops paying attention to and they fade into nothingness. Google Voice comes to mind.
My company recently switched to Google suite of apps (Gmail, Hangouts, Calendar, etc) and soon after was given the heads up that we should expect minimal support/updated to Hangouts since Google is shifting their online chat efforts into Allo and Duo.
For Google voice, they redid the UI for mobile and web back in January 2017 (completely new look). So I wouldn't say voice is dying.
As for hangouts, they already announced the replacement for this. Hangouts Chat and Hangouts Meet. Meet is already out there and Chat is in closed beta.
Only considering my own workflow: some Hangouts api that some apps I was using relied upon. Probably related to that other product of them competing in the same space but nowhere as feature complete: Google duo.
